Returns and exchanges

Upon receipt of the order check your order with Your chosen items! If everything is correct, and have no claims to the goods may pay the courier the order by signing the form of acceptance of the order. You have the right to refuse the goods at any time prior to the transfer. In case of refusal to purchase on the spot, paid for shipping, in accordance with clause 3 of article 497 of the civil code in the amount of 500 rubles.

Are not subject to exchange goods of proper quality

Specified in the List of non-food goods of proper quality not subject to return or exchange approved by the Decree of the Government of the Russian Federation of 19.01.1998 № 55.item 6. Products and materials in contact with foodstuff, from polymeric materials, including single-use (utensils and accessories table and kitchen, capacities and packing materials for storage and transportation of foodstuff)

When returning goods of the relevant act, in individual cases the examination of goods. In case of refusal of the goods returned amount of money paid by consumer, except for the cost of the seller shipping the returned goods (the law "On protection of consumer rights" p. 4. article 26.1 about "Remote method of sale of goods")

If Your case does not fall under the previous article and want to submit an application for replacement or return of goods please click this link
and fill out the form, and then we will consider your application and will contact you within two weeks.